Pengaruh E-Service Quality Terhadap E- Satisfaction Aplikasi Jenius
نویسندگان
چکیده
Perkembangan teknologi informasi yang semakin canggih mendorong perubahan cara bertransaksi masyarakat menjadi serba Digital. Sektor perbankan memanfaatkan perkembangan tersebut untuk menciptakan sebuah aplikasi yaitu mobile-banking (m-banking). Dengan adanya mobile banking dapat melakukan transaksi dimanapun hanya dengan jaringan internet. PT Bank BTPN Tbk. merupakan salah satu menyediakan layanan banking(m-banking) dinamakan Jenius. Tujuan penelitian ini mengetahui hubungan antara E-Service Quality terhadap E-Satisfaction pengguna Penelitian menggunakan metode kualitatif Teknik analisis data literature review traditional review. Hasil menunjukan hasil berpengaruh signifikan
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ژورنال
عنوان ژورنال: Jurnal Sosial dan Sains
سال: 2021
ISSN: ['2774-7018', '2774-700X']
DOI: https://doi.org/10.59188/jurnalsosains.v1i5.104